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FAQs

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused.

To start a return, you can contact us at info@purrtypresents.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@purrtypresents.com.

See our complete return & refund policy for more information.
Yes, we will issue a refund if your order is damaged upon reception. Contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

See our complete return & refund policy for more information.
You can make changes up until the order is submitted for fulfillment by the supplier.
For international orders, shipping estimate is 7-15 days. For orders shipped from the United States, shipping estimate is 3-4 days. You will be able to see shipping times upon checkout before you place your order.
Contact us at info@purrtypresents.com and we will work with you to make things right.
Contact us at info@purrtypresents.com and we will work with you to make things right.
You can always email us at info@purrtypresents.com or submit through the Contact form at www.purrtypresents.com/pages/contact. Guaranteed response time is less than 24 hours.